Priority is a niche system. Not many people know it well. Fewer still have lived inside it, migrated it through seven major versions, and built an operation around it from the ground up. I have.
"I have seen what happens when the wrong person touches a Priority system that has been properly built. The damage is not always obvious immediately — but it compounds. I am not that person."
They came in, made changes, and left. Now things don't work the way they should — reports are wrong, processes have broken, and nobody quite knows why. You need someone to come in, understand what's actually happened, and fix it properly. Not patch it. Fix it.
Priority has moved a long way in the last few years — the web interface alone changes what's possible for your users. If you're still on a thick client from 2015, you're not getting the system you're paying for. Migration is manageable when it's planned properly.
First-time Priority implementations go wrong when the consultant doesn't understand the business. I spend time understanding how you actually operate before touching configuration — because getting the foundations right is the only thing that matters at that stage.
Priority needs someone who knows it to keep it running well — upgrades, user management, report writing, process changes. A retainer arrangement means you have that expertise available without carrying a full-time salary for it.
In-place upgrades from older versions to current — including the move to the web interface. I have done this in a live manufacturing environment over a single weekend without disruption. Planning and preparation is everything.
New Priority deployments built around how your business actually works, not how the default configuration assumes it works. Requirements gathering, process mapping, configuration, testing, go-live support, and documentation.
If a previous consultant has left your system in a poor state, I can assess what happened, work out what needs to be unwound versus rebuilt, and produce a clear remediation plan. No finger-pointing — just a path forward.
Retainer-based Priority administration — upgrades, user management, report and procedure customisation, process changes, and reactive support for issues when they arise.
Priority doesn't exist in isolation. Connecting it to e-commerce platforms, CRMs, or other back-office tools so data flows automatically — reducing manual entry and the errors that come with it.
User training that sticks, and documentation that doesn't disappear when someone leaves. If your team doesn't understand the system, the implementation has only half worked.
Priority has a small community of practitioners. Some are excellent. Some are not, and the damage a poor consultant can do to a well-configured system is significant — and not always immediately visible.
I have seen this at first hand. I know what a properly built Priority environment looks like, because I built one. I also know what it looks like when someone who doesn't understand the business makes changes without that context.
If you are evaluating Priority consultants, I would encourage you to ask them to describe a system they have left in better shape than they found it — and what specifically they changed and why. The answer will tell you most of what you need to know.
Most Priority work — administration, configuration, report writing, support, remote upgrades — can be done entirely remotely. I am UK-based and work across UK and European businesses without needing to be in the room.
For implementations, migrations, and go-live support, I come to you. A migration weekend is not something to manage from a screen in another country — I book myself in, I am on-site, and I stay until it is right. That is not a selling point. It is just how this kind of work has to be done.
Engagements start with a free 30-minute call. I will ask about your current setup, your version, your pain points, and what you actually need. If I can help, I will tell you clearly how and what it will cost. If I cannot, I will tell you that too.
Retainer — for ongoing Priority administration, support, and minor development. A fixed monthly cost, a defined number of hours, and a direct line to someone who knows your system.
Project — for migrations, implementations, and remediation work. Fixed-price or capped-cost quotes, written proposal before anything starts, and a clear scope so there are no surprises.
Advisory — if you are not sure whether your current Priority setup is as it should be, I can carry out an independent assessment and give you an honest view. No obligation to engage further.
All engagements are direct. You deal with me throughout — not an account manager, not a junior on the tools, not a team I have briefed. The person who understands your problem is the person who solves it.
Whether you have a specific problem, a project in mind, or just want an honest independent view of where your system stands — a 30-minute call costs nothing.